Help Center

Simply browse our collection, select the item you would like to purchase, choose any available options, and click “Add to Cart.” When you are ready, proceed to checkout and follow the steps to complete your order.

If you need to change or cancel an order, please contact us as soon as possible. We begin processing orders quickly, so while we will do our best to assist, changes cannot always be guaranteed once an order has entered processing.

Most orders are processed within 1–3 business days. Custom-made watches may require additional production time depending on the design and specifications selected.

Yes. Watches By AB ships to many countries worldwide. Shipping availability and delivery times may vary depending on your destination.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.

Shipping times depend on the destination and shipping method selected at checkout. Estimated delivery times are provided during checkout, but delays caused by customs, carriers, or peak seasons may occasionally occur. With that being said, most orders are processed, built, shipped, and delivered within 10-14 business days.

Yes. Because custom-made timepieces are produced according to your individual specifications, they generally require additional production time before shipment. Estimated lead times will be communicated when your order is confirmed.

We accept major credit and debit cards, including Visa, Mastercard, American Express, and other secure payment options available at checkout.

Yes. All transactions are processed through secure encrypted payment gateways to protect your personal and financial information.

Your payment will typically be authorized and charged at the time your order is placed.

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer unless otherwise stated.

Payments may be declined for several reasons, such as incorrect billing details, insufficient funds, or bank authorization issues. If this happens, please verify your information or contact your bank for assistance.

We accept returns on eligible items within 15 days of delivery. Returned items must be unused, unworn, and in their original packaging with all protective materials included.

Because custom-made watches are created specifically to your requirements, they are generally non-returnable and non-refundable unless there is a manufacturing defect or an error on our part.

To request a return, please contact our customer support team with your order number and reason for the return. We will provide return instructions once your request has been reviewed.

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Once your return has been received and inspected, approved refunds are usually processed within 5–10 business days. The time it takes for the funds to appear may vary depending on your payment provider.