Return & Exchange Policy

Return & Exchange Policy

By placing an order, You confirm that You have read, understood and accepted these following policy.

 

Cancellation

We accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product is already shipped out.

We also offer order adjustment services, if your order is not yet shipped out. If you want to make any changes to your order, you are welcome to email us at customwatchesbyab@gmail.com as long as it has not been shipped.

 

Return or Resend

Our policy lasts 15 days from the arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.

You have two options:

1 .Return: We accept returns on products which are faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase. Please contact our support team via customwatchesbyab@gmail.com for more information.

 

You will need to pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.

 

2.Resend:

If the item is damaged in shipping and is not at all salvageable, we can arrange a resend of the item

 

Refunds (if applicable)

Refunds will only be processed on returns if the item is clearly unused, unworn, and in new condition with the original packaging.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-10 business days.